Full-Time Japanese Customer Support Analyst

NOTE: This job listing has expired and may no longer be relevant!

Job Description

Qualifications:

• Completed at least 2 years in College
• 18 years old or above
• Native or Non-native
• Able to read, write, and speak fluently in JAPANESE and ENGLISH language
• Must able to speak formal, informal, and business language (KEIGO)
• Call Center experience is an advantage
• Support/Helpdesk experience, preferably
• Good English communication skills
• Willing to work on DAYSHIFT and SHIFTING schedule
• Amenable to work in TAGUIG CITY

 

Responsibilities:

 

• Provide telephone and email support to users (in their chosen language)
• Ensure ownership of issues as per the SLA
• Enter relevant data into the appropriate customer relationship management (CRM) system, and ensure it is kept up-to-date at all times
• Upload data into CRM system when required
• Comply with handover and escalation processes
• Perform account administration activities (e.g. passwords resets)
• Escalate appropriately to second line engineers and request updates until resolution is provided

How to Apply

For faster processing, you can text 0917-804-9024 for inquiries

or you can directly send your resume to:

executives@globalheadstart.com

 

 

Job Types: Full-Time. Job Tags: bilingual, bpo, call center agents, csr, customer service representative, dayshift accounts, and dayshift call center accounts.

860 total views, 1 today

Apply for this Job

Name *

Email *

Message *

Upload resumé (zip, pdf, doc, txt, rtf)

Upload cover letter (zip, pdf, doc, txt, rtf)

Is fire “hot” or “cold”? *