19 Nov 2015

Full-Time Bilingual Japanese Dayshift- Taguig

NOTE: This job listing has expired and may no longer be relevant!

Job Description

•NOTE: We don’t accept walk-in applicants for this position•

Qualifications:

· Bachelor’s/College degree graduate

· 18 years old or above

· Native or Non-native

· Able to read, write, and speak fluently in JAPANESE and ENGLISH language

o Must able to speak formal, informal, and business language

· Call Center experience is required

o Support/Helpdesk experience, preferably

· Good English communication skills

· Willing to work on DAYSHIFT and SHIFTING schedule

· Amenable to work in TAGUIG CITY

Responsibilities:

· Provide telephone and email support to users (in their chosen language)

· Ensure ownership of issues as per the SLA

· Enter relevant data into the appropriate customer relationship management

· (CRM) system, and ensure it is kept up-to-date at all times

· Upload data into CRM system when required

· Comply with handover and escalation processes

· Perform account administration activities (e.g. passwords resets)

· Escalate appropriately to second line engineers and request updates until resolution is provided

For faster processing, you can text 0917-804-9024 for inquiries

or you can directly send your resume to:

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