6 Jan 2016

Full-Time Workforce Team Leader – Healthcare (GHSFML)

Global Headstart Specialist, Inc. – Anywhere

NOTE: This job listing has expired and may no longer be relevant!

Job Description

Qualifications:

College degree in Mathematics, Statistics, Economics or related field
Must have very strong workforce management and human resource background
Highly organized with demonstrated organizational, analytical, and trouble-shooting skills.
Must have strong technical documentation skills
Must be a team player with the ability to communicate to a wide range of individuals including senior call center management
Experience in planning, implementing, utilizing and supporting a Workforce Management system
Must be proficient in MS Excel and MS Word. Blue Pumpkin Director – Enterprise is a plus. Operational knowledge of Avaya and IVR systems is a plus.
Must be willing to work on shifting schedule
Amenable to work in Quezon City

Description:

· Assists the Workforce Manager in overseeing the daily performance of the Forecast and Schedule Analysts.

· Alerts Operations of any potential or real risks to the production team with regards to achieving service goals.

· Responsible for forecasting the Long-term and Short-term headcount and seat requirements for budget planning and service level coverage

· Responsible for creating detailed volume forecasts using Workforce Planning, Forecasting and Scheduling software. Completes all monthly, weekly and daily forecasts with updated metrics and data

· Provides all forecasts in advance for review by Workforce Manager. Plans for future staffing needs based on call pattern trend analysis and key developments that affect staffing levels

APPLY NOW AND GET A HEADSTART ON YOUR CAREER!