6 Jan 2016

Full-Time USRN Team Leader for BPO (GHSFML)

Global Headstart Specialist, Inc. – Anywhere

NOTE: This job listing has expired and may no longer be relevant!

Job Description

Qualifications:

·         Active US Registered Nurse (USRN) with minimum 2 years post education clinical experience

·         Preferably with 2-3 years of Customer Service experience

·         With moderate competency level in the ff:

o   US Healthcare Delivery System

o   Philippine Healthcare Delivery System

o   Process Improvement

o   Performance Management

o   Discipline Management

·         Must be flexible, willing to work on shifting schedule

·         Amenable to work in Quezon City

·         Salary is negotiable

 

Description:

·         Shift Management Function:

o   Performs daily monitoring of CSAs quality & productivity metrics by utilizing reports and database available.

o   Implements floor management policies in order to ensure adherence to service level agreements between clients.

·         Quality & Policies/Procedures Compliance Monitoring Function:

o   Be able to provide timely and accurate updates to the CSAs thru scheduled coaching time and/ or ad hoc for Hotline behaviors and/or non-compliance errors.

o   Be able to carry out process related activities within the prescribed turn-around time.

·         Staff Development/Team Building Function:

o   Be able to manage and resolve CSAs’ HR related concerns

o   Be able to ensure high morale of the team by carrying out team bonding activities.

·         Administrative Function:

o   Generates individual semi-monthly Employee Attendance Records via Global ESS.

o   Reflects approved changes on schedules.

 

APPLY NOW AND GET A HEADSTART ON YOUR CAREER!

 

 

How to Apply

For faster processing, you can text 0917-804-9024 for inquiries

or you can directly send your resume to:

executives@globalheadstart.com

 

For more job openings and updates visit:

WEBSITE: www.globalheadstart.com

FACEBOOK: www.facebook.com/Global.Headstart

TWITTER: https://twitter.com/GlobalHeadstart

 

 

Job Types: Full-Time. Job Tags: agent, bpo, business process outsourcing, call center, jobs in metro manila, nurse, quezon city, team leader, tl, urgent hiring, and usrn.

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