Full-Time Japanese speaking Credit and Collections Specialist
NOTE: This job listing has expired and may no longer be relevant!
Job Description
We prefer Nihonggo / Kanji speaking Filipino versus Native Japanese candidate.
Kindly facilitate processing of this role.
40 to 60k- Quezon City
Position Description
Position: Credit Collection Specialist
Reporting To: Credit Supervisor
Department: Finance
Direct Reports: No
Purpose:
The primary purpose of this role is credit collections. Other responsibilities are to:
Ensure that customer accounts are professionally managed and collected to minimise the company debt
position, reducing the number, age and dollar value of accounts operating outside of the companies
trading terms.
Ensure customer accounts are accurate and any customer requests are dealt with in an efficient and
effective manner.
Provide a level of customer service congruent to the company vision of building life long customers.
Organisation Environment:
The Credit Department, along with Accounts Payable and General Accounting, forms the Finance Operations
division of the Company.
As the LexisNexis business is changing rapidly with an increasing reliance upon electronic delivery and a
transition to a Total Solutions environment the way in which we interact with our customers will also change. The
department therefore has to be responsive to change and be able to work effectively in such an environment.
The team will work closely with other departments, particularly Sales, Order Fulfilment, Customer Services and
the Directors of the local business entities.
The Credit Department is structured into three functional areas:
Collections
Normal Debtors
This area comprises of credit specialists overseeing the collections of LexisNexis Asia . The primary
responsibility of this team is debt collection. The emphasis for this team is on high volume calling and the
reduction and maintenance of the debtor days. This team will potentially deal with customers who are unable to
pay due to financial difficulty.
Key Debtors (Distributors, Practice Management, Government, Large Law Firms etc)
The primary responsibility of the team is also debt collection, but with a focus on building relationships and
resolving issues, thereby collecting the debt. The debtors in this group are mainly key customers of LexisNexis
and are usually high value accounts. This team deals with customers who refuse to pay due to an issue with
LexisNexis product or service, and not because of an inability to pay.
Instalment Debtors
The primary responsibility of the team is to pursue debt of those customers who have formal or informal payment
arrangements (such as Direct Debit) with LexisNexis. The debtors in this group will more likely have contracts
that are billed upfront annually or for longer period. The team deals with monthly charging of credit card
payments or maintenance and collection of defaults on the payment arrangement. 2
Administration
This comprises of credit administrators overseeing the administration tasks of the department, such as
management and resolution of open cases in the CRM system, reporting, issuance of the customer account
statements and other administrative tasks.
Cash Application
This position is responsible for the daily processing of all receipts as well as resolution of any banking related
issues.
The Company has a vision of “Building Lifelong Customers” and the Credit Department faces a challenge in
meeting this vision while at the same time maintaining credit policies and minimising the debt position.
The company uses a Bookmaster fulfilment and financials system, as well as a CRM system and a scanning
system.
Key Result Areas;
Key Result Area: The minimisation of the company’s debt position.
Tasks/Accountabilities Key Performance Indicators
Daily collection of accounts through high volume
customer calls and completion of administration
as well as phone conference with internal
customers.
Daily “maintenance” of overdue accounts
(including un-allocated cash, detail amendments,
journal entries, investigation of credits, refunds,
cancellation requests, reconciliations etc.)
Completion of all administration within
benchmarked time frames, including notes in the
Customer Relationship Management system
(CRM) and scanning, archiving and indexing of
appropriate documentation.
Daily monitoring of the pending order pool within
benchmarked time frames, including providing
recommendation for release based on detailed
analysis of the customers trading history.
Meeting Cash Collection Target
Reducing the balance of Aged Debtors
Debtor days for portfolio, statistical
measures, department standards.
Adherence to company credit policy.
Notes in CRM and all documents scanned
and indexed to the correct customer account.
Key Result Area – Building Lifelong Customers
Tasks/Accountabilities Key Performance Indicators
Resolving all customer requests in a prompt and
timely manner.
Seek ways in which to improve the efficiency
within the department.
Customer complaints, department standards,
feedback from manager
Reduction in processing time3
Ensure a seamless approach to dealing with our
customers, by being pro-active, exceeding
customer expectations and building strong
relationships between departments
Customer feedback, feedback from other
departments
Key Result Area – Contributing to a successful team environment.
Tasks/Accountabilities Key Performance Indicators
Contribution to the team objectives and targets.
Contributing ideas for business and team
improvement.
Displaying initiative in the resolution of problems.
Feedback from customers, staff and manager
Technical Skills and Knowledge:
Credit collections
Excellent telephone manner
Reconciliation skills
Strong computer literacy, experience in using and open item computer system, Word and Excel
Knowledge of Lexis Nexis Terms of Trade and credit & discount policies etc.
Competencies:
Influencing and gaining commitment
Building strong business relationships
Communication both verbal and written
Decision making
Initiative
Customer Service Orientation
Quality Orientation
Applied Learning
Contributing to Team Success
Adaptability
Technical/professional knowledge and skills
How to Apply
Kindly send us your latest resume here dianne.dencom@gmail.com
626 total views, 1 today