23 Nov 2015

Full-Time Japanese (Nihongo) Bilingual First Call Resolution – Customer Support Analyst (GHSFML)

Global Headstart Specialist, Inc. – Anywhere

NOTE: This job listing has expired and may no longer be relevant!

Job Description

 

Qualifications:

  • Completed at least 2 years in College
  • 18 years old or above
  • Native or Non-native
  • Able to read, write, and speak fluently in JAPANESE and ENGLISH language
    • Must able to speak formal, informal, and business language (KEIGO)
  • Call Center experience is an advantage
    • Support/Helpdesk experience, preferably
  • Good English communication skills
  • Willing to work on DAYSHIFT and SHIFTING schedule
  • Amenable to work in TAGUIG CITY

 

Responsibilities:

  • Provide telephone and email support to users (in their chosen language)
  • Ensure ownership of issues as per the SLA
  • Enter relevant data into the appropriate customer relationship management (CRM) system, and ensure it is kept up-to-date at all times
  • Upload data into CRM system when required
  • Comply with handover and escalation processes
  • Perform account administration activities (e.g. passwords resets)
  • Escalate appropriately to second line engineers and request updates until resolution is provided

 

 

How to Apply

APPLY NOW AND GET A HEADSTART ON YOUR CAREER!

 

For faster processing, you can text 0917-804-9024 for inquiries

or you can directly send your resume to:

executives@globalheadstart.com

 

For more job openings and updates visit:

WEBSITE: www.globalheadstart.com

FACEBOOK: www.facebook.com/Global.Headstart

TWITTER: https://twitter.com/GlobalHeadstart

 

Job Types: Full-Time. Job Tags: agent, bilingual, bpo, call center, college undergrad, customer support, dayshift, english, first call, helpdesk, international account, japanese, jobs in metro manila, no experience, resolution, shifting, support, taguig jobs, urgent hiring, and without experience.

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