18 Nov 2013

Full-Time HIRING:korean Service Desk Analyst

Dencom Consultancy and Manpower Services – Anywhere

NOTE: This job listing has expired and may no longer be relevant!

Job Description

Salary Offer: OPEN
Location: Mckinley Hill Taguig, Philippines
 
 
Desired Skills:
 

1.     Good communication skills and customer management experience

2.     Work experience with clients outside India or in onsite roles.

3.     Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision

4.     Willing to work in 24×7 environment

5.     Good Analytical & Coordination skills are essential.

6.     Basic Customer service skills

7.     Basic understanding of Computers and Trouble shooting skills required.

8.     Customer service orientation and ability to work in a team

9.     Good interpersonal and communication skills

10.  Customer service orientation and ability to work in a team

11.  Excellent Soft skill, Communications skills(Voice & Email) to handle global customers

12.  Strong keyboard skills

13.  Ability to perform in adverse situations

 

Technical Skills:
 

1.     Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc)

2.     Troubleshooting skills on VPN connectivity, dial up , wireless routers

3.     Knowledge on active directory, domain controllers etc

4.     Exposure to password reset tools

5.     Troubleshooting experience using remote control tools

6.     Trouble shooting skills and experience in handling Exchange(Outlook)/Lotus Notes environment

 

Experience:
 
1+  years experience in 24×7 operations (Candidates earlier worked in international contact/call centers in a voice support process is preferred/must)
 
Roles and Responsibilities:

  • Receiving end user calls
  • Provide first level resolutions
  • Ticket creation/Categorization / Prioritization
  •   Ticket escalation to respective Support Group
  • Incident resolution and recovery
  • Ticket Closure.
 

How to Apply

 

If you are interested, you can send your resume at pengdencom@gmail.com or you can call or text at +639153934455. You may also refer your friends, relatives, colleagues and acquaintances who are interested for the position or looking for other multilingual jobs.

You may also check our website at www.dencomphil.com for more information of our company.

Thank You and God bless
 


Job Categories: Service. Job Types: Full-Time. Job Tags: korean service desk analyst. Salary: 60,000 - 80,000.

1,338 total views, 1 today

Apply for this Job

Leave a Reply

Your email address will not be published.