14 Jan 2015

Temporary Customer Service Representative

Randstad Staffing – Warwick, Rhode Island, United States

NOTE: This job listing has expired and may no longer be relevant!

Job Description

Job Description:

 

 Provide service and information to customers regarding insurance products, including explaining policy features and benefits, providing policy-specific information, requests regarding claims and processing transactions. This position may also support campaigns to increase revenue, generate sales and conserve existing assets.

 

Responsibilities:

 

Provide service to customers who possess a policy through the company by responding to requests via telephone regarding insurance and other financial service products and benefit plans; Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, values, basic procedures, etc.; Process transactions and refer requests for other policy modifications to appropriate areas for processing; Efficiently access multiple electronic systems to provide complete response; Work at all times to enhance and strengthen the relationship between the customer and company; Support special campaigns as needed, or if solicited by the customer; Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills.

 

Required Skills:

 

 Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as service processes; Excellent oral & written communication skills; Superior telephone etiquette; Excellent listening skills and ability to articulate ideas; Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of company; Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers; Strong organizational skills; Strong ability to multi-task; Demonstrated ability to manage stress; Basic computer skills; Ability to work various shifts within hours of operation.


Preferred Experience:

 

Previous Call Center experience strongly preferred

Clear speaking voice

Engaging with high energy

Computer savvy (running multiple programs simultaneously)

 

Pay Rate:  $11.51/hr., contracted position, Dec 15, 2014 through April 1, 2015

 

Shift Required:  Training: 9:00am – 5:30pm, 3 weeks, Monday – Friday

 

 

Business hours are 9am – 9pm, Monday – Friday. Saturday hours are 9:00am – 5:30pm. Must be flexible to work any shift. 

How to Apply

Go to https://www.randstadusa.com/jobs/ and search for job requisition S_283058. Please upload your current resume.

Job Types: Temporary. Job Tags: call center, csr, customer service, and inbound. Salary: 20,000 - 40,000.

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