6 Jan 2016

Full-Time CS Practice Lead-Director-Taguig/Alabang (ghsalc)

Global Headstart Specialist, Inc. – Taguig, Metro Manila, Philippines

NOTE: This job listing has expired and may no longer be relevant!

Job Description

– Bachelor’s Degree Holder
– Has at least 10 years related work experience
– Handled 200-400FTEs; At least 2-5 Managers and Supervisors
– Minimum 5 years of Call Center/Contact Center management experience,
– Effective leadership and analytical skills including working knowledge of financial statement analysis, staffing models, scheduling, and telecom opportunities,
– Exceptional ability to develop and manage results-oriented recruiting and training programs,
– Measurable experience in managing and growing profitable satisfied accounts and/or relevant account management experience,
– Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations,
– Strong negotiation, interpersonal, written and oral communications skills – including statistical report writing,
– Computer Skills: Microsoft Outlook and Word with advanced Excel skills
– Willing to work in Taguig/Alabang