6 Jan 2016

Full-Time Client Operations Head-Director Alabang (ghsalc)

Global Headstart Specialist, Inc. – Muntinlupa, Metro Manila, Philippines

NOTE: This job listing has expired and may no longer be relevant!

Job Description

– Bachelor’s Degree Holder

– Has at least 10 years related work experience

– Handled 200-400FTEs; At least 2-5 Managers and Supervisors

– Must have experience in Customer Service

– Minimum 5 years in Call Center/Contact Center

– Had worked in Operations for a BPO company

– Effective leadership and analytical skills including working knowledge of financial statement analysis, staffing models, scheduling, and telecom opportunities,

– Exceptional ability to develop and manage results-oriented recruiting and training programs,

– Measurable experience in managing and growing profitable satisfied accounts and/or relevant account management experience,

– Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations,

– Strong negotiation, interpersonal, written and oral communications skills – including statistical report writing,

– Computer Skills: Microsoft Outlook and Word with advanced Excel skills

– Willing to work in Alabang