22 Aug 2016

Full-Time Awesome Website Customer Support

Happiness Team – Municipality of Concepcion, MIMAROPA, Philippines

NOTE: This job listing has expired and may no longer be relevant!

Job Description

We are looking for user support agents, or “Happiness Officers”. We are growing fast. We’re looking for people who can get things done, communicate well, and ask questions when they’re unsure. That last part is important– be able to learn fast but also say “if I had to guess, I would say…”

This is a email-driven customer service role — A big part of your role will be to respond immediately, guide, delight, and console users who come in with questions and ideas! You’ll reference our support site, ask questions, and explain step-by-step. You’ll answer questions about setting up their own url, getting student discounts, checking for bugs, making their page look great, e-commerce and form solutions, and more.

Requirements:
– Has a good eye for designing websites [IMPORTANT]
– Should love making customers happy!
– Should have ability to assess each customer’s issues
– Knows how to deal with difficult customers/clients
– Is a Logical thinker
– Has good analytical and problem solving skills
– Has good interpersonal and customer care skills
– Has good accurate records keeping
– Had good English communication skills both written and verbal
– Must be a good team player
– Can work with minimal supervision
– Knowledge on Social Media, Domains, SEO and Analytics is a plus!
– Previous call center experience is good, but not a requirement
– Should be from the Philippines

Interview follows successful application. 10-day paid trial/training follows successful interview!
Starting with part-time (4 hours a day), with quick move towards full-time (8 hours a day)
Hours are set on agreement and will have some focus on the NY/EST timezone (example: 8pm-4am PH time)

How to Apply

If you’re interested, fill out the form from this page: http://be-awesome.strikingly.com/

Job Categories: Web Design. Job Types: Full-Time.

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