Full-Time AIX/Unix Systems Administrator

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Job Description

Qualification:

·         Degree in Computer Science or equivalent certifications (MCSE, MCP, HP-UX, CCNA, CCNP).

·         Minimum 1 years experience within IT Operations, infrastructure services support (Systems and Network management), operations monitoring and end user support.

·         Minimum of 1 years technical knowledge of the applicable platform that you will be responsible for: Windows and Microsoft Products, AIX, HP-UX, Web browser and web environments, SAP, SQL, Oracle, Network management and HP Open View Products.

·         Must be able to demonstrate troubleshooting and problem solving skills.

·         Excellent understanding of ITSM\ITIL processes, preferably ITIL trained.

·         Must be Filipino citizens or hold relevant residence status

Responsibilities

1.     Responsible for Technical Content of the Incident Management Services.

·         Build strong working relationship with Technical Supervisor, Customer Service Agent and tower support and technology teams.

·         Good awareness of the customers business and in-depth knowledge of the customer’s environment and support processes.

·         Complying with the ITSM & SLA standards by observing the Incident Management lifecycle processes.

·         Be proactive to anticipate issues or situations which impact service availability and critical response time, and take necessary mitigation steps escalating to management’s attention, where appropriate.

·         Support and assist the Technical Supervisor for documentation libraries for responsible areas, ensuring compliance with internal standards; also accountable for updating the documentation.

2.     Multi-disciplinary process quality definition \ improvement.

·         Contribute in quality and productivity improvement projects, providing analysis of information.

·         Ensure the following of processes and best practices outlined by the Technical Supervisor and Management.

·         Provide technical consultation as Subject Matter Expert (SME) to the Shift Manager / Lead / Supervisor and Customer Service Agent during escalations.

·         Being responsive to clients whilst following the principles and procedures of the quality management system

·         Identify, analyze problems and suggest improvements identified in their own area of responsibility and implementing those with a recognized business benefit

3.     Technical Skill Levels & Training requirements.

·         Follow training plans, requirements and schedules as outlined by the Technical Supervisor.

·         Complete and keep up to date with all Mandatory trainings. (ITSM, Security Fundaments, Standards of Business Conduct, Environmental Health and Safety, Standards of Personal Conduct)

4.     Case Management

·         Ensure all cases are acted upon conscientiously and in the framework expected according to the SLA.

·         Provide clear and unambiguous communication within Incident Management case tools with frequent and timely updates.

·         Chase any outstanding teams for case updates as appropriate, whether internal or external, ensuring that cases are resolved in a timely manner and do not breach SLA, else when required escalate to the Technical Supervisor / Customer Service Agent.

How to Apply

> office: Unit 3009 Cityland Pasong Tamo Tower, 2210 Don Chino Roces Ave., Makati City 1231 PHILIPPINES
> mobile:09436394173   |  email: aprildencom@gmail.com

Job Types: Full-Time. Salary: 60,000 - 80,000.

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