6 Jan 2016

Full-Time Team Leader

Career Hunter Recruitment Solutions – Anywhere

NOTE: This job listing has expired and may no longer be relevant!

Job Description

BE INTERVIEWED OVER THE PHONE! APPLY NOW!

 

HIRING: TEAM LEADER FOR QUEZON CITY SITE (READ FROM TOP TO BOTTOM)

 

Note: If candidate passed the phone interview he/she will be invited for a face to face interview directly to the client’s office.

 

SALARY OFFER/RANGE: NEGOTIABLE

 

WORK SHIFT: ROTATING SHIFT

 

NATURE OF COMPANY: BPO

 

Qualifications: 

● Coordinates, supervises and is accountable for the daily/weekly/monthly activities of a team members

● Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service

● Coordinates work activities with other supervisors, managers, departments, etc.

● Identifies and resolves operational problems using defined processes, expertise and judgment 

● Provides coaching and feedback to team members, including formal corrective action 

● Conducts annual performance reviews for team members 

● Provides expertise and customer service support to members, customers, and/or providers  

● 2 years of experience as a supervisor in a CSAT-driven voice account

● Prior stable work experience 

● Basic proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications 

● Ability to navigate a computer while on the phone

● Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product 

● Ability to remain focused and productive each day though tasks may be repetitive

● Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer 

● Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

 

Benefits: 

● Join a diversified and global leading BPO company that serves the markets for health benefits and services worldwide with sites in Quezon City, Taguig and Cebu.

● Medical and dental plan coverage

● Life Insurance

● Paid Time Off (PTO) for personal, sick, or vacation time

● Paid Company Holidays

● Helps you save money on health products and services

● Tuition Reimbursement

● Enjoy government mandated benefits

● Enjoy company events

● Training for professional development

● This is a proby to regular employment

● This is for direct hiring

 

 

How to Apply

Interested candidates must submit their updated resume’s via jollyme.blancia@chrsglobal.com and indicate in the email subject line “ TEAM LEADER ”. Due to confidentiality clause we are not allowed to disclose the name of the company in public but it will be discuss during the phone interview. – This ad is powered by Career Hunter Recruitment Solutions (CHRS), a headhunting firm.

 

Job Types: Full-Time. Job Tags: 32 000. Salary: 20,000 - 40,000.

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