Freelance Mandarin Speaker

Job description
Role Mission: Provides excellent customer service through answering inbound calls and processing request from customers

Skills/Abilities required include:
• Excellent oral and written English communication skills.
• Developed computer skills – Word, Excel, Explorer, etc).
• Excellent product knowledge and client HR processes
• Excellent Customer Service Skills
• Professional Phone Manner
• Commitment to Call Center Success
• Ability to handle multiple tasks.
• Ability to adhere to all organizational policies and procedures.

Major Job Duties & Detail
• Receive inbound calls from customers and answer questions, as well as question participants to obtain full understanding of what information is being requested. 
• Educate callers on client processes whenever necessary
• Document all calls with regards to caller’s inquiries accurately using Call Tracking System.
• Provide quality customer service on every call.
• Communicate clearly and effectively with participants
• Performs other tasks as required.

Interaction with others
Communication with internal and external functional areas as required.   

Required

• Bachelor’s Degree
• English: Intermediate
• Chinese simplified: Fluent

• English : Fluent

If you are interested, you can send your resume at pengdencom@gmail.com or you can call or text at +639153934455. You may also refer your friends, relatives, colleagues and acquaintances who are interested for the position or looking for other multilingual jobs.

You may also check our website at www.dencomphil.com for more information of our company.

Thank You.